Appointments and information:
Appointments and information:

Coming for a medical specialist appointment

A referral letter from your GP or a medical specialist is required to get an appointment with a specialist. It is the decision of your GP to assess whether you need a specialist consultation and to give you a referral letter, if necessary. Referral in digital form is preferred to facilitate booking an appointment.

No referral is required to visit:

  • a psychiatrist
  • a gynaecologist
  • a dermatologist and sexually transmitted diseases specialist
  • a pulmonologist (in cases of suspected tuberculosis)
  • an ophthalmologist
  • a dentist
  • a traumatologist or surgeon in the case of recent trauma (within past 24 hours)

To get an appointment with a specialist, you need to book an appointment in advance:

  • at the reception desk;
  • by phone (+372) 666 1900 from Monday to Friday 07:15-18:00; or
  • on the iPatsient portal. Appointments can be booked through the patient portal by persons who are aged 18 and over. To schedule an appointment for a person under 18 years of age, please call (+372) 666 1900. It is possible to schedule an initial visit to a medical specialist through the patient portal if you have a digital referral, if one is required by a speciality.

It is possible to schedule appointments 4 months in advance. Demand for medical appointments by people in need is currently higher than the availability of services, partially due to the limited number of certain specialists and the agreement with the Estonian Health Insurance Fund. Therefore, the waiting list might turn out to be long.

If you are covered by health insurance but do not have a referral letter or you wish to receive a health service without having to wait, you have the possibility to book a paid medical specialist appointment.

Read your referral letter carefully before coming to the investigation to be sure of the address at which the service is provided. Be careful, as investigations have time and duration restrictions. As diagnostic investigations are done in hospitals in different locations, it is important that you are in the right place at the right time. If you go to the wrong location, you may no longer be able to get your investigation done.

Remote consultation

A remote consultation is a remote appointment between a patient and a healthcare professional, where a telephone or video call or a web chat is used to communicate. Remote appointments help ensure better and faster access to treatment as well as save patients time and money. A remote appointment is well suited to monitoring a patient with a chronic illness, for example. In addition, it allows patients who live far away to be monitored by specialists and also makes it easier for people with disabilities to visit a physician.

Remote appointments are only repeat appointments conducted by our specialists, nurses or midwives. We agree on a suitable means of communication according to the patient's wishes and needs. It is always possible to come to a physical appointment.

If you have additional questions, please contact our customer service.

Appointment cancellation

If you are not able to attend your appointment, please inform us by:

  • calling (+372) 666 1900
  • visiting the iPatsient portal and cancelling your scheduled appointment

All booked appointments can be cancelled regardless of whether these were made through the patient portal, at the reception desk, by phone or by a healthcare professional.

Appointment fee

You must pay a visit fee of 5 euros for a medical specialist appointment.

The corresponding visit fee should be paid before the appointment. Payments using cash or card payments are accepted; in exceptional cases, an invoice can be issued. Upon payment of an invoice via bank transfer, please indicate the invoice number and patient's name under payment details. If the payment deadline is exceeded, the patient will receive a reminder and if the payment is not received within 30 days, the unpaid invoice will be forwarded to a collection agency. To avoid any inconveniences, please pay all of your invoices on time.

Appointment fees are not charged upon presentation of the corresponding document by:

  • patients younger than 19 years of age (ID)
  • pregnant patients (pregnancy card)
  • patients who have received emergency outpatient care, followed by direct treatment at the inpatient department
  • patients using a healthcare service for which they are required to pay
  • patients who attend an appointment based on a referral issued by a specialist working in the same or another field of medicine at East Tallinn Central Hospital
  • patients making a repeat visit if less than 90 days have passed since payment of the appointment fee for the previous visit to the same physician