Customer service

For information or making an appointment please dial +372 666 1900.  

Our phone lines are open M-Fr 7.15 am-6 pm.

For canceling an appointment, please call +372 666 1900 or cancellation form is available here.

Please note that all calls will be recorded for better service quality purpose. 

Frequently asked questions

Here, you can find answers to the questions most frequently asked by our patients. If you are unable to find the answer to your question, feel free to contact our customer service.

How can I make an appointment with a specialist?

A referral from your GP or a medical specialist is required to make an appointment with a specialist. Your GP will decide whether you need a specialist consultation and, if necessary, will provide you with a referral letter. A digital referral is preferred.

To get an appointment with a specialist, you need to book an appointment in advance:

  • on site at the front desk
  • by calling 666 1900 from Monday to Friday 07:15-18:00
  • To schedule an appointment for a person under 18 years of age, please call 666 1900. You can use the patient portal to book an initial appointment with a specialist, provided that you have a digital referral if the speciality requires one.
  • through the national e-booking system

It is possible to schedule appointments 4 months in advance. Demand for medical appointments by people in need is currently higher than the availability of services, partially due to the limited number of certain specialists and the agreement with the Estonian Health Insurance Fund. Therefore, waiting times may be longer than usual.

For more information, see Coming for a medical specialist appointment.

What if I am unable to come to the appointment?

If you are unable to come to your appointment, please inform us no later than 12:00 on the previous working day by:

You can cancel all booked appointments regardless of whether the appointment was booked through the patient portal, at the front desk, over the phone or by a healthcare professional.

What do I need to do before coming to the appointment?

You need to register for your upcoming appointment:

  • 15 minutes beforehand at the front desk of the respective unit, or
  • using our self-service system When using the self-service system, you can register for the appointment up to 2 hours beforehand. It is also possible to pay for the prepared invoice(s) immediately. The self-service solution can be used on mobile phones, computers and tablets.

What should I bear in mind when coming to the appointment/hospital during the COVID-19 pandemic?

For the most up-to-date information and instructions on coming to the appointment/hospital, visit the COVID-19 page.

How is parking arranged at East Tallinn Central Hospital?

Parking information can be found under Our Units.

Please note that parking around the Ravi, Tõnismäe and Magdaleena units is available for a fee and the number of parking spaces is limited. Please allow yourself extra time to find a parking space.

Can I bring my loved one with me to my appointment?

It is allowed to accompany a child up to 14 years of age and a patient with special needs (except inpatient and day care) in the hospital (including in the Emergency Medicine Department and outpatient clinics). Persons accompanying the patient are required to follow the orders established by the hospital.

I had an appointment at East Tallinn Central Hospital and I would like to get in touch with my doctor.

By calling 666 1900, we can connect you to the doctor's office. This is only possible if the doctor or nurse is not occupied with other patients.

What is a remote consultation?

A remote consultation is a remote appointment between a patient and a healthcare professional where a telephone or video call or a web chat is used to communicate. Our specialist doctors, nurses, midwives and other specialists (clinical psychologists, physiotherapists, activity therapists and speech therapists) are available for remote consultation. A remote consultation and means of communication will be agreed with you in advance, taking into consideration your wishes and opportunities.

If you would like to record your remote consultation, be sure to request permission to do so at the start of the consultation!

Recommendations for patients to ensure that the remote consultation goes smoothly:

  1. Have your device (telephone, computer) nearby at the agreed upon time. Be prepared for a call from the hospital and take into consideration that it may come from a number you are unfamiliar with.
  2. Check your device in advance to make sure that:
    - you have functioning Internet connection;
    - your camera and microphone work;
    - you have sufficient battery.
  3. Make sure that you have access to any important information you may be asked to provide during the consultation, such as:
    - the names and doses of any medication you use and how often you take them (prescription as well as over-the-counter medication);
    - the names of any food supplements, vitamins, medicinal herbs you take;
    - the results of previous investigations and analyses, if available on paper;
    - regular health notes (if available), e.g. blood pressure diary, food diary, headache diary.
  4. Make sure all aids you may need are close by, e.g. glasses or hearing aids. Have a pen and paper ready for taking notes.
  5. Plan in advance the things you definitely want to ask or discuss during the consultation.
  6. Find a private, quiet and well-lit place for the remote consultation.
  7. Be sure to ask if there is anything you do not understand during the consultation.

You can read more about remote consultation on the website of the Estonian Health Insurance Fund. If you have additional questions, please contact our customer service.

What should I bring with me to the hospital?

Please bring the following with you:

  • an identity document (passport/ID card/driving license);
  • the results of any previous investigations and analyses (on paper);
  • medications you use daily;
  • a second pair of shoes to wear in the hospital;
  • personal hygiene items;
  • additional clothing, if desired.

Money, documents and other valuables brought to the hospital can be deposited for safekeeping to the department. We recommend that you do not bring valuables or large sums of money to the hospital. The hospital takes responsibility only for personal belongings given to us for safekeeping.

Please respect that we are a smoke-free hospital – smoking is prohibited in the rooms and on the territory of the hospital.

Read more on the Hospitalisation page.

Where can I find information about visiting loved ones and sending packages?

Visiting patients at the hospital is not permitted during the COVID-19 pandemic. Visiting is possible only in exceptional circumstances – for people who are very ill. The attending physician will provide further information.

Packages can be sent to loved ones who are admitted to the hospital for longer than two days. You can bring personal items (e.g. reading glasses, chargers, books, pens, hygiene products, underwear, socks, etc.) and small quantities of packaged snacks and drinks (e.g. juice up to one litre). Please do not bring perishable food products or flowers. Indicate the first and last name of the patient as well as the department in which they are staying. This will ensure that the package reaches the right person. We will deliver the packages to the departments at the end of the day.

Read more on the Information for family members page.

Where can I find information about COVID-19 vaccination at East Tallinn Central Hospital?

All the necessary information can be found on the Vaccinating against COVID-19 page.

How can I make an appointment with an ophthalmologist?

A referral is required to make an appointment with an ophthalmologist. To book an appointment without a referral, we recommend using the national e-booking system In case of an eye emergency, see an ophthalmologist on duty at the Centre of Emergency Medicine.

How can I make an appointment with a psychologist?

The service of a psychologist is intended as a support service for patients who have started treatment at East Tallinn Central Hospital. The need for referral will be assessed by your doctor and/or nurse, who will make an appointment for you.

How can I make an appointment with a psychiatrist?

East Tallinn Central Hospital does not provide the service of a psychiatrist. In Tallinn, psychiatric services are provided by the North Estonia Medical Centre, the West Tallinn Central Hospital or private clinics.

Where can I have a blood test/bring urine and stool samples?

Blood and other specimens (urine sample, stool sample, etc.) are given at the blood collection offices of Ravi, Magdaleena and Tõnismäe units on the basis of a referral. Please bring your identity document with you.

In which units are radiological examinations (X-ray, ultrasound, computed tomography, mammography, etc.) performed?

Radiological examinations are performed in the Ravi and Magdaleena units. Find out more on the Centre of Radiology page. Mammographies are performed in the Magdaleena unit.