Patient satisfaction survey will be carried out until 8 May
A patient satisfaction survey will be carried out at East Tallinn Central Hospital from 4 April to 8 May. The survey will be carried out by interviewing a random sample of outpatients. The aim of the survey is to understand patients' expectations regarding communication and involvement. The questionnaire-based feedback used in the past has this year been replaced by interviews as it gives us a better understanding of the patients' experience and helps us ascribe meaning to it.
Outpatients visiting the Ravi, Magdaleena and Tõnismäe units will be included in the survey. Interviews will take place after the appointment and will be agreed with the patient in advance by telephone.
The survey will simultaneously be conducted at the North Estonia Medical Centre, Tartu University Hospital, West Tallinn Central Hospital, Ida-Viru Central Hospital and Pärnu Hospital.